Ticket and Membership Terms

Ticketing:

  • No refunds/exchanges
  • One admission/show/ride per ticket
  • Not responsible for lost/stolen tickets
  • Admission tickets not valid for special events

Membership:

  • Memberships ordered online become effective immediately and your email confirmation serves as your temporary card granting you free admission and parking to the Zoo. Please print your confirmation receipt at the end of your transaction
  • Allow a minimum of three to seven days for processing memberships purchased online, and a minimum of two weeks for memberships purchased by mail.
  • One cardholder listed on the membership must be present any time the membership is used for admission to the Zoo.
  • Zoo memberships are non-transferable and non-refundable.
  • The Detroit Zoo reserves the right to revoke a membership if appropriate conduct has been violated.
  • If you purchase your membership at the Zoo, you will receive your membership card immediately.